Terms and conditions
Date of last update: 28 May 2019
While we do our best to keep our website up to date and error free, mistakes can occur. We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website. If you have acted in reliance on a mistake on this website, we are not obliged to honour the mistake, and will contact you prior to processing your order.
We do not warrant that access to this website will be uninterrupted or error free. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website.
You acknowledge that use of this website, and any goods or services provided through it, are subject to these Terms and all applicable laws. By accessing and interacting with this website, you accept these Terms. If you do not agree then you must stop using this website and not purchase or use any of its goods or services.
We reserve our right to change these terms at any time, without notice to you. When we change these terms, we will also update the “Date of last update” at the top of these terms. You should check this page occasionally to ensure you are familiar with any changes.
Accuracy of product descriptions
We try to ensure that information provided through this website is accurate and current. However, we cannot guarantee the accuracy, adequacy, completeness of information on this website or that it is up to date. For example:
- Prices and colours of products may change, and all products are subject to availability
- Variations to products may occur from time to time for various reasons including changes in ranges or product specifications
- While we try to represent products (including colours accurately), the representation on your screen may be different to the actual product;
- Descriptions of products are summaries only. Further information is available on request
- We may withdraw any product from sale for any reason, however, that product might still appear on our website for a period of time after that withdrawal
- Due to technical or human error, information may be recorded incorrectly or omitted
We make no representation that a product shown on our website will be available for purchase.
All prices and delivery charges on our website are in Australian dollars and are inclusive of GST (if any). International orders (where available) will be processed in Australian dollars. If you order products for delivery outside Australia (where available), the products may be subject to import duties and taxes which are levied when the delivery reaches its final destination. You will be responsible for payment of these duties and taxes.
We may alter prices and delivery charges for any reason at any time. If there is a pricing mistake on our website, we are not obliged to honour such price, and will contact you prior to processing your order.
Sales & promotional pricing
Unless otherwise stated, all sale and promotional advertisements relate to the original price of our products and while stocks last.
Payment in full is required at the time of placing your order. We accept payment by credit card or PayPal, or any other method notified from time to time.
Lead times, shipping & shipping costs
At checkout, you will be notified of shipping costs for your approval. We know you are going to be super keen to get your new purchase but as our products are custom made and we rely on the supply of services from others our lead time is 4 to 6 weeks from the date of your order. Actual delivery times will depend on your location. Deliveries are made during business hours, Monday to Friday only. Please note: as we use couriers to deliver all products, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign and the product is returned you will then be responsible for paying an additional charge for re-delivery.
You may cancel your order within 14 days of placing it. If you do, we will refund your payment. Otherwise, no refunds (or exchanges) are given for change of mind.
Warranty, returns and liability
We offer a full warranty against defects in materials and workmanship. If your purchase fails due to a major fault you can ask for a full refund or a replacement. Alternatively, we will repair it free of charge. If your purchase fails due to a minor fault, it may be repaired or we will replace it or offer you a refund.
To the extent permitted by law, any other condition or warranty which would otherwise be implied into these Terms is excluded.
We do not warrant that this website, its servers or emails sent from us are free of viruses or other harmful components.
We will not be liable for any damage of any kind arising from the use of this website including but not limited to direct, indirect, special, incidental or consequential damages.
The website may provide links to other websites. This is done for your convenience only. We take no responsibility for the accuracy or currency of the information on those sites. We do not endorse any information, goods or services referred to within those sites, and our provision of these links should not be taken as an endorsement.
Intellectual property rights
We own all intellectual property rights in and to this website and the products and information displayed in it and other material underlying and forming part of this website. Use of our trademarks or any intellectual property, information or other material from this website is not permitted without our prior written consent. Any other trademarks we use are used with the permission of their respective owners.
Termination or suspension
We may at any time and without notice to you:
- Change the format and content of this website
- Stop providing, suspend or restrict your access to this website if you do not comply with any obligations you have us (whether under these Terms or otherwise)
- Stop providing or suspend the operation of this website (either in whole or in part)
No such action on our part will affect any of our rights or your responsibilities under these Terms.
If any part of these Terms is held to be illegal, invalid or unenforceable by a Court of law, the legality, validity and enforceability of the remaining parts will not be affected.
Any failure or delay by us to enforce any provision of these Terms will not be interpreted as a waiver of our rights or remedies.
These Terms, and all related matters, shall be governed and interpreted by the laws of New South Wales, Australia. Any dispute under these terms shall be subject to the exclusive jurisdiction of the Courts of New South Wales, Australia.
We value and welcome your feedback, comments and suggestions. If you have any feedback, comments or suggestions, please contact us at firstname.lastname@example.org